Rohan Kunal Kapoor

Customer Success Manager at Foxconn · Enterprise onboarding · APIs, implementation

Foxconn

Sydney, Australia · AEST (UTC+10)

5+ years experience

Peking University

English

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Overview

I work on enterprise onboarding at Foxconn in Sydney. Onboarded 195 enterprise customers. Before that: Petronas and Sea. Kannada theatre fan.

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Skills

solutions engineeringproject managementimplementationGainsightAPIs

Open to workLooking for a role

closes in 3 months

Target roles: Senior Customer Success Manager
Level: Senior
Industries: AI infrastructure, E-commerce
Work mode: Remote
Available: 90 days notice
Work authorization: Authorized to work in Australia
What I'm looking for: Scope to lead enterprise onboarding work, with a manager who gives direct feedback.
Not interested in: Contract-only roles

5 years in enterprise onboarding. Strongest at implementation and APIs. Open to the right conversation.

Sydney, Australia · remote OKsolutions engineeringimplementationgainsight

Customer Success Manager
Aug 2024 - Present
Foxconn · 2 yr 2 mo · Full-time · Sydney, Australia
- Onboarded 50 enterprise customers.
- Cut churn on the onboarding book from 18% to 5%.
- Kept net revenue retention above 113% on a $23 million book.
Customer Success Manager
Jun 2023 - Aug 2024
Petronas · 1 yr 2 mo · Full-time · Sydney, Australia
- Onboarded 86 enterprise customers.
Customer Success Manager
Dec 2021 - Jun 2023
Sea · 1 yr 6 mo · Full-time · Sydney, Australia
- Cut churn on the onboarding book from 11% to 3%.

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