Sana Isha Krishnan

S

Customer Success Manager at Oracle | ex-Kaiser Permanente

Oracle
Philadelphia, PA · ET (UTC-5)
3+ years experience
University of Illinois Urbana-Champaign
English
Open to work
Messaging unavailable

Overview

Currently at Oracle, where I work on account management. Kept net revenue retention above 125% on a $24 million book. Previously at Kaiser Permanente. Cyclist - trying to do a century this year.

Good reasons to reach out
  • Roles in account management
  • Second opinions on expansion decisions
  • Working sessions on renewals
  • Questions about account management
Please don't message about
  • Crypto token projects
  • SEO and link-building offers

Usually replies within a day

Skills
QBRsexpansionchurn reductionrenewals
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in food delivery, Philadelphia or hybrid

Target roles
Customer Success Manager
Level
Senior
Industries
Healthtech, Consumer apps
Work mode
On-site
Available
30 days notice
Work authorization
Authorized to work in the PA
What I'm looking for
Scope to lead account management work, with a manager who gives direct feedback.
Not interested in
Night shifts

3 years in account management. Strongest at QBRs and churn reduction. Can start in about six weeks.

Philadelphia, PA · remote OKqbrschurn reductionrenewals
Open

Experience

  1. Customer Success Manager
    Aug 2025 - Present
    Oracle · 1 yr 2 mo · Full-time · Philadelphia, PA
    • Kept net revenue retention above 121% on a $29 million book.
    • Onboarded 176 enterprise customers.
  2. Customer Success Manager
    Oct 2023 - Aug 2025
    Kaiser Permanente · 1 yr 10 mo · Full-time · Philadelphia, PA
    • Cut churn on the accounts book from 15% to 6%.
    • Kept net revenue retention above 114% on a $25 million book.

References

No references yet.

Education

  1. University of Illinois Urbana-Champaign
    BS, Economics
    2019 - 2023

Details

Compensation expectations
What they are targeting for their next role.
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