Sana Nida Bohra

Senior Customer Success Manager, Redfern Digital - APIs · Gainsight · implementation

Redfern Digital

Hyderabad, India · IST (UTC+5:30)

9+ years experience

IIT Hyderabad

English, Hindi, Telugu

Messaging unavailable

Overview

I work on enterprise onboarding at Redfern Digital in Hyderabad. Cut churn on the onboarding book from 13% to 5%. Most at home with APIs and Gainsight. Learning to draw.

Good reasons to reach out

Working sessions on APIs
Questions about enterprise onboarding

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Skills

implementationAPIsGainsightproject management

Experience

Senior Customer Success Manager
Aug 2023 - Present
Redfern Digital · 3 yr 2 mo · Full-time · Hyderabad, India
- Cut churn on the onboarding book from 10% to 5%.
- Kept net revenue retention above 112% on a $32 million book.
Customer Success Manager
May 2022 - Aug 2023
Razorpay · 1 yr 3 mo · Full-time · Hyderabad, India
- Onboarded 51 enterprise customers.
- Cut churn on the onboarding book from 11% to 7%.
Customer Success Manager
May 2020 - May 2022
Capgemini · 2 yr · Full-time · Hyderabad, India
- Kept net revenue retention above 111% on a $22 million book.
Customer Success Manager
Dec 2018 - May 2020
Walmart Global Tech · 1 yr 5 mo · Full-time · Hyderabad, India
- Onboarded 194 enterprise customers.
Customer Success Manager
Oct 2017 - Dec 2018
Nykaa · 1 yr 2 mo · Full-time · Hyderabad, India
- Kept net revenue retention above 134% on a $9 million book.
- Cut churn on the onboarding book from 17% to 6%.

References

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Education

IIT Hyderabad
B.Tech, Business Administration
2013 - 2017

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