Sarah Russell

Overview

Based in Los Angeles. I work on user research at ServiceNow. Cut support tickets about research by 38% with clearer copy and states. Before that: LinkedIn and Bain & Company. Board member at a local non-profit.

Replies on weekends

Experience

1. Senior Product Designer

   Oct 2022 - Present
   ServiceNow · 4 yr · Contract · Los Angeles, CA
   • Built a component library 61 engineers ship with every day.
   • Ran 49 usability sessions and turned them into a research repository.
2. UX Researcher

   Oct 2019 - Oct 2022
   LinkedIn · 3 yr · Full-time · Los Angeles, CA
   • Built a component library 62 engineers ship with every day.
   • Ran 109 usability sessions and turned them into a research repository.
3. Product Designer

   Jan 2018 - Oct 2019
   Bain & Company · 1 yr 9 mo · Full-time · Los Angeles, CA
   • Ran 77 usability sessions and turned them into a research repository.
   • Cut support tickets about research by 42% with clearer copy and states.
4. UX Researcher

   Oct 2016 - Jan 2018
   Lockheed Martin · 1 yr 3 mo · Full-time · Los Angeles, CA
   • Built a component library 50 engineers ship with every day.

No references yet.

Education

1. Booth School of Business

   MBA, Business Administration
   2016 - 2018
2. Arizona State University

   BS, Visual Communication
   2011 - 2015