Sean Zhou

Sample

Program Manager at Microsoft · Customer operations

Microsoft
Vancouver, BC · PT (UTC-8)
5+ years experience
Concordia University
English
LearningOpen to work
Messaging unavailable

Overview

I've spent 5 years on customer operations - first at Manulife, now at Microsoft. Rebuilt the planning process the company still runs every quarter. Before that: Loblaw and Manulife. Outside work: long runs and longer podcasts.

Good reasons to reach out
  • Mentors who have done this before
  • Roles in customer operations
  • Second opinions on Zendesk decisions
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Checks messages twice a week

Skills
workforce planningautomationcustomer supportqualityZendesk
LearningLearning something
closes in 2 months

Learning Zendesk - want a mentor for monthly reviews

Goal
Get good enough at Zendesk to own it at work.
Where I am now
Some experience
Ideal mentor
Someone who has worked in customer operations for a few years
Cadence
Monthly
What I can offer back
Research and write-ups

5 years in so far. Looking for honest feedback, once or twice a month.

Vancouver, BCzendeskcustomer supportworkforce planning
Open
Open to workLooking for a role
closes in 3 months

Program Manager roles in banking - Vancouver or remote

Target roles
Program Manager
Level
Mid
Industries
AI infrastructure, Fintech
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in the BC
What I'm looking for
Hands-on work on Zendesk with room to mentor.
Not interested in
Agencies and outsourcing firms

5 years in customer operations. Strongest at quality and workforce planning. Available from next month.

Vancouver, BCautomationqualityzendesk
Open

Experience

  1. Program Manager
    Jan 2025 - Present
    Microsoft · 1 yr 9 mo · Full-time · Vancouver, BC
    • Brought support first-response time from 10 hours to under 1.
    • Cut cost per order by 29% with routing and staffing changes.
    • Ran the support program across 15 teams to launch on schedule.
  2. Operations Associate
    Feb 2023 - Jan 2025
    Loblaw · 1 yr 11 mo · Full-time · Vancouver, BC
    • Built the privacy programme for launches in 24 countries.
  3. Operations Associate
    Oct 2021 - Feb 2023
    Manulife · 1 yr 4 mo · Contract · Vancouver, BC
    • Built the privacy programme for launches in 28 countries.

References

No references yet.

Education

  1. Concordia University
    BEng, Economics
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections