Sebastian Munoz

S

UX Researcher at Konfío · User research · usability testing, interviews

Konfío
Bogotá, Colombia · COT (UTC-5)
6+ years experience
Universidad Nacional de Colombia
English, Spanish
Messaging unavailable

Overview

I work on user research at Konfío in Bogotá. Shipped the research redesign that lifted task completion 22%. Cut support tickets about research by 29% with clearer copy and states. Most at home with synthesis and user research.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on jobs to be done
  • Speaking or podcast invitations
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Replies between meetings, usually same day

Skills
usability testingsynthesisjobs to be doneprototypinginterviewsuser research

Experience

  1. UX Researcher
    Mar 2024 - Present
    Konfío · 2 yr 7 mo · Full-time · Bogotá, Colombia
    • Ran 36 usability sessions and turned them into a research repository.
    • Shipped the research redesign that lifted task completion 27%.
  2. Product Designer
    Oct 2021 - Mar 2024
    Microsoft · 2 yr 5 mo · Full-time · Bogotá, Colombia
    • Cut support tickets about research by 33% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 26%.
  3. Product Designer
    Oct 2020 - Oct 2021
    Clip · 1 yr · Full-time · Bogotá, Colombia
    • Ran 57 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. Universidad Nacional de Colombia
    Ingeniería, Industrial Design
    2016 - 2020

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