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Overview
Implementation Lead at Slate Systems, focused on enterprise onboarding. Onboarded 120 enterprise customers. Kept net revenue retention above 133% on a $21 million book. Most at home with APIs and technical discovery. Weekend cricket, weekday chai.
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- Working sessions on project management
- Speaking or podcast invitations
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- Generic networking requests
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Skills
technical discoveryGainsightproject managementimplementationAPIs
Experience
- Implementation LeadNov 2023 - PresentSlate Systems · 3 yr · Full-time · Mumbai, India
- Cut churn on the onboarding book from 16% to 7%.
- Kept net revenue retention above 121% on a $10 million book.
- Solutions EngineerMar 2020 - Nov 2023Mahindra Group · 3 yr 8 mo · Full-time · Mumbai, India
- Cut churn on the onboarding book from 10% to 3%.
- Onboarded 142 enterprise customers.
- Customer Success ManagerOct 2017 - Mar 2020American Express · 2 yr 5 mo · Full-time · Mumbai, India
- Onboarded 116 enterprise customers.
References
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Education
- Narsee Monjee Institute of Management StudiesMBA, Business Administration2017 - 2019
- IIT GuwahatiB.Tech, Communications2013 - 2017
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