Shubham Pandey

S

Chief of Staff at Copper Logistics · Customer operations · automation, workforce planning

Copper Logistics
Indore, India · IST (UTC+5:30)
13+ years experience
NID Ahmedabad
English, Hindi
Co-founder
Messaging unavailable

Overview

13 years in operations, the last 4 at Copper Logistics, where I work on the support team. Launched operations in 8 cities. Brought support first-response time from 29 hours to under 1. Before that: American Express and EY. Most at home with SQL and quality.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Questions about customer operations
  • Working sessions on automation
Please don't message about
  • Courses and coaching offers
  • Agency or outsourcing pitches
  • Unpaid work or spec projects

Replies within two days

Skills
automationqualityworkforce planningcustomer supportSQL
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for GST reconciliation for nonprofits

The idea
GST reconciliation for nonprofits
Stage
Prototype
I bring
4 years in customer operations
Looking for
Product-minded engineer
Commitment
Full-time now
Location
Indore or remote

I bring 13 years of customer operations (currently Copper Logistics). Ideally you've shipped B2B software. Have a working prototype and design partners.

Indore, India · remote OKworkforce planningautomationcustomer support
Open

Experience

  1. Chief of Staff
    Sep 2022 - Present
    Copper Logistics · 4 yr 1 mo · Full-time · Indore, India
    • Brought support first-response time from 28 hours to under 1.
    • Launched operations in 8 cities.
  2. Operations Associate
    Dec 2020 - Sep 2022
    American Express · 1 yr 9 mo · Full-time · Indore, India
    • Built the privacy programme for launches in 11 countries.
    • Negotiated 299 commercial agreements a year.
  3. Operations Manager
    Jan 2019 - Dec 2020
    EY · 1 yr 11 mo · Full-time · Indore, India
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 26% with routing and staffing changes.
  4. Operations Associate
    Jul 2016 - Jan 2019
    BigBasket · 2 yr 6 mo · Full-time · Indore, India
    • Negotiated 401 commercial agreements a year.
    • Secured 4 payments licences.
  5. Operations Associate
    Oct 2013 - Jul 2016
    Bajaj Finserv · 2 yr 9 mo · Full-time · Indore, India
    • Built the privacy programme for launches in 22 countries.

References

No references yet.

Education

  1. NID Ahmedabad
    B.Des, Business Administration
    2009 - 2013

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