Shyam Karthikeyan

Overview

I started Lattice Ops to fix vertical SaaS for clinics for teams who were tired of the workarounds. Signed 165 paying customers, 7 of them enterprises. Took Lattice Ops from zero to $8 million ARR. Before that: American Express and Zomato.

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Experience

1. Founder

   Apr 2025 - Present
   Lattice Ops · 1 yr 6 mo · Full-time · Bengaluru, India
   • Grew the team to 100 people across 3 countries.
   • Signed 37 paying customers, 14 of them enterprises.
2. Senior Product Manager

   Jan 2023 - Apr 2025
   American Express · 2 yr 3 mo · Full-time · Bengaluru, India
   • Launched the care product in 7 markets.
3. Senior Product Manager

   Sep 2020 - Jan 2023
   Zomato · 2 yr 4 mo · Full-time · Bengaluru, India
   • Took care activation from 34% to 44% in three quarters.
   • Grew care revenue from $9 million to $39 million ARR.
4. Product Manager

   Dec 2016 - Aug 2020
   Cognizant · 3 yr 8 mo · Full-time · Bengaluru, India
   • Took care activation from 22% to 57% in three quarters.
5. Associate Product Manager

   May 2015 - Dec 2016
   Meesho · 1 yr 7 mo · Full-time · Bengaluru, India
   • Killed 6 features nobody used and shipped the 4 that customers asked for.
   • Ran 73 customer interviews before writing the first spec.

No references yet.

Education

1. ISB Hyderabad

   MBA, Business Administration
   2011 - 2013
2. IIT Delhi

   B.Tech, Business Administration
   2006 - 2010