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Sreelakshmi Sharma

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Senior Program Manager at Lantern Ops | ex-Nvidia

Works at
Lantern Ops
Location
Pune, India · IST (UTC+5:30)
Experience
10+ years experience
Education
IIT Delhi
Languages
English, Hindi, Marathi
Co-founder
Message Connect

Overview

I've spent 10 years on customer operations - first at BigBasket, now at Lantern Ops. Brought support first-response time from 17 hours to under 2. Launched operations in 22 cities. Most at home with customer support and workforce planning. Kannada theatre fan.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Offshore staffing offers
  • Crypto token projects
  • SEO and link-building offers

Prefers short, specific messages

Skills
Zendeskcustomer supportqualityautomationworkforce planning
Co-founderLooking for a co-founder
closes in 3 months

Need a go-to-market co-founder: cold-chain monitoring in India and SEA

The idea
Cold-chain monitoring in India and SEA
Stage
Customer interviews
I bring
4 years in customer operations
Looking for
Product-minded engineer
Commitment
Full-time now
Location
Pune or remote

I bring 10 years of customer operations (currently Lantern Ops). Ideally you've run operations in MENA. Incorporated, self-funded so far.

Pune, India · remote OKautomationqualitycustomer support
Open

Experience

  1. Senior Program Manager
    Jul 2022 - Present
    Lantern Ops · 4 yr 4 mo · Full-time · Pune, India
    • Brought support first-response time from 16 hours to under 2.
    • Launched operations in 24 cities.
  2. Operations Manager
    Oct 2020 - Jul 2022
    Nvidia · 1 yr 9 mo · Full-time · Pune, India
    • Launched operations in 17 cities.
  3. Operations Associate
    Jan 2018 - Oct 2020
    KPMG · 2 yr 9 mo · Full-time · Pune, India
    • Negotiated 335 commercial agreements a year.
    • Secured 8 payments licences.
  4. Operations Associate
    Oct 2016 - Jan 2018
    BigBasket · 1 yr 3 mo · Full-time · Pune, India
    • Negotiated 186 commercial agreements a year.
    • Built the privacy programme for launches in 19 countries.

References

No references yet.

Education

  1. IIT Delhi
    B.Tech, Economics
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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