Srikanth Tarun Menon

Chief of Staff at Heron Analytics · Business operations · OKRs, strategy

Heron Analytics

Hyderabad, India · IST (UTC+5:30)

10+ years experience

Shri Ram College of Commerce

English, Hindi, Telugu

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Overview

I've spent 10 years on business operations - first at Mastercard, now at Heron Analytics. Ran the bizops program across 10 teams to launch on schedule. Amateur photographer; mostly street and food.

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Speaking or podcast invitations
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Crypto token projects
SEO and link-building offers

Checks messages twice a week

Skills

business operationsprocess designOKRsSQLstrategy

Experience

Chief of Staff
Sep 2024 - Present
Heron Analytics · 2 yr 1 mo · Full-time · Hyderabad, India
- Cut cost per order by 22% with routing and staffing changes.
- Brought support first-response time from 23 hours to under 2.
Program Manager
Jun 2021 - Sep 2024
Samsung R&D · 3 yr 3 mo · Full-time · Hyderabad, India
- Brought support first-response time from 27 hours to under 2.
Operations Associate
Aug 2017 - Jun 2021
Asian Paints · 3 yr 10 mo · Full-time · Hyderabad, India
- Negotiated 123 commercial agreements a year.
Operations Associate
Oct 2016 - Aug 2017
Mastercard · 10 mo · Full-time · Hyderabad, India
- Secured 8 payments licences.
- Negotiated 529 commercial agreements a year.

References

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Education

Shri Ram College of Commerce
B.Com, Business Administration
2012 - 2016

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