Theo Barnes

Chief of Staff, Heron Analytics - process design · strategy · SQL

Heron Analytics

Edinburgh, UK · GMT (UTC+0)

11+ years experience

University of Glasgow

English

Co-founder

Messaging unavailable

Overview

Based in Edinburgh. I work on business operations at Heron Analytics. Brought support first-response time from 19 hours to under 2. Ran the bizops program across 17 teams to launch on schedule. Before that: Barclays and ASOS. Yoga every morning.

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Skills

SQLstrategyprocess designbusiness operations

Co-founderLooking for a co-founder

closes in 3 months

Looking for an ML-focused co-founder for fleet telematics for Indian SMBs

The idea: Looking for an ML-focused co-founder for fleet telematics for Indian SMBs
Stage: Early revenue
I bring: 13 years in business operations
Looking for: Operator who has scaled a team
Commitment: Full-time now
Location: Edinburgh or remote

I bring 12 years of business operations (currently Heron Analytics). Ideally you've led a design team. Have a working prototype and design partners.

Edinburgh, UKstrategybusiness operationssql

Open

Experience

Chief of Staff
Dec 2023 - Present
Heron Analytics · 2 yr 10 mo · Full-time · Edinburgh, UK
- Brought support first-response time from 9 hours to under 1.
- Cut cost per order by 15% with routing and staffing changes.
- Launched operations in 19 cities.
Senior Program Manager
Mar 2022 - Dec 2023
Barclays · 1 yr 9 mo · Full-time · Edinburgh, UK
- Launched operations in 18 cities.
Operations Manager
Sep 2019 - Mar 2022
ASOS · 2 yr 6 mo · Full-time · Edinburgh, UK
- Cut cost per order by 40% with routing and staffing changes.
- Rebuilt the planning process the company still runs every quarter.
Program Manager
May 2017 - Sep 2019
Stripe · 2 yr 4 mo · Full-time · Edinburgh, UK
- Brought support first-response time from 18 hours to under 1.
Operations Associate
Jul 2015 - May 2017
BT Group · 1 yr 10 mo · Full-time · Edinburgh, UK
- Secured 8 payments licences.

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Education

University of Glasgow
MA, Operations Research
2016 - 2018
University of Bristol
BSc, Operations Research
2011 - 2014

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