Stephanie Garrett

S

Director of Design at Carrow Software · operations, workshops

Carrow Software
Pittsburgh, PA · ET (UTC-5)
16+ years experience
Stanford University
English
HiringCo-founder
Messaging unavailable

Overview

Based in Pittsburgh. I lead service design at Carrow Software. Built a component library 67 engineers ship with every day. Shipped the service design redesign that lifted task completion 26%. Before that: Wells Fargo and Adobe.

Good reasons to reach out
  • People who want to build this with me
  • Candidates for the role I'm hiring for
  • Second opinions on operations decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches

Replies within two days

Skills
operationsservice designworkshopsjourney mapping
HiringHiring for a role
closes in 3 months

Hiring a product designer for the service design team - Pittsburgh

Role
Product designer
Level
Senior
Type
Full-time
Work mode
Hybrid
Compensation
$157k-$218k
Team
Service design, 9 people
Start
As soon as possible
Must have
A portfolio of shipped product work Comfort working directly with engineers Clear written communication
Process
Intro call, technical deep dive, team chat

Comp $169k-$304k. Four conversations, no take-home. Message me with one thing you shipped that you're proud of.

Pittsburgh, PAservice designjourney mappingworkshops
Open
Co-founderLooking for a co-founder
closes in 3 months

Looking for a commercial co-founder for farm-input financing for university students

The idea
Farm-input financing for university students
Stage
Customer interviews
I bring
13 years in service design
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time now
Location
Pittsburgh or remote

I bring 18 years of service design (currently Carrow Software). Ideally you've sold to enterprises. Incorporated, self-funded so far.

Pittsburgh, PAworkshopsoperationsjourney mapping
Open

Experience

  1. Director of Design
    Jan 2023 - Present
    Carrow Software · 3 yr 9 mo · Full-time · Pittsburgh, PA
    • Built a component library 88 engineers ship with every day.
    • Shipped the service design redesign that lifted task completion 32%.
  2. UX Researcher
    May 2019 - Oct 2022
    Wells Fargo · 3 yr 5 mo · Full-time · Pittsburgh, PA
    • Ran 41 usability sessions and turned them into a research repository.
  3. Design Manager
    Dec 2015 - May 2019
    Adobe · 3 yr 5 mo · Full-time · Pittsburgh, PA
    • Brought the service design flows to WCAG 2.2 AA.
  4. Product Designer
    Jun 2014 - Dec 2015
    Procter & Gamble · 1 yr 6 mo · Full-time · Pittsburgh, PA
    • Shipped the service design redesign that lifted task completion 13%.
    • Ran 64 usability sessions and turned them into a research repository.
  5. Product Designer
    Jan 2011 - Jun 2014
    Block · 3 yr 5 mo · Full-time · Pittsburgh, PA
    • Shipped the service design redesign that lifted task completion 29%.
    • Brought the service design flows to WCAG 2.2 AA.

Projects

Write-up: service design in practice
2026

A long-form guide to service design for people starting out.

References

No references yet.

Education

  1. Stanford University
    BS, Visual Communication
    2004 - 2008

Details

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