Stephen Harrison

Overview

Based in Seattle. I work on customer operations at Dune Learning. Launched operations in 24 cities. Before that: Bain & Company and Bank of America. Most at home with workforce planning and Zendesk. Plant-based cook and baker.

Replies between meetings, usually same day

Experience

1. Chief of Staff

   May 2025 - Present
   Dune Learning · 1 yr 5 mo · Full-time · Seattle, WA
   • Ran the support program across 17 teams to launch on schedule.
   • Launched operations in 18 cities.
   • Cut cost per order by 26% with routing and staffing changes.
2. Operations Associate

   Sep 2022 - May 2025
   Bain & Company · 2 yr 8 mo · Full-time · Seattle, WA
   • Negotiated 232 commercial agreements a year.
   • Secured 2 payments licences.
3. Program Manager

   Apr 2020 - Sep 2022
   Bank of America · 2 yr 5 mo · Full-time · Seattle, WA
   • Launched operations in 6 cities.
   • Cut cost per order by 40% with routing and staffing changes.
4. Operations Associate

   Aug 2017 - Apr 2020
   Chewy · 2 yr 8 mo · Full-time · Seattle, WA
   • Built the privacy programme for launches in 17 countries.
5. Operations Associate

   Oct 2016 - Aug 2017
   Boeing · 10 mo · Full-time · Seattle, WA
   • Built the privacy programme for launches in 18 countries.
   • Secured 6 payments licences.

No references yet.

Education

1. Arizona State University

   BS, Business Administration
   2012 - 2016