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Overview
18 years in product design, the last 2 at Boeing, where I lead the research team. Built a component library 66 engineers ship with every day. Ran 52 usability sessions and turned them into a research repository. Before that: Pfizer and Goldman Sachs. Most at home with service design and jobs to be done.
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- Second opinions on jobs to be done decisions
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Skills
usability testingservice designsynthesisjobs to be done
Experience
- Director of DesignDec 2024 - PresentBoeing · 1 yr 11 mo · Full-time · Washington, DC
- Brought the research flows to WCAG 2.2 AA.
- Built a component library 44 engineers ship with every day.
- Cut support tickets about research by 40% with clearer copy and states.
- UX ResearcherOct 2023 - Dec 2024Pfizer · 1 yr 2 mo · Full-time · Washington, DC
- Brought the research flows to WCAG 2.2 AA.
- UX ResearcherJan 2021 - Jun 2023Goldman Sachs · 2 yr 5 mo · Full-time · Washington, DC
- Brought the research flows to WCAG 2.2 AA.
- Cut support tickets about research by 21% with clearer copy and states.
- Design ManagerOct 2018 - Jan 2021Databricks · 2 yr 3 mo · Full-time · Washington, DC
- Brought the research flows to WCAG 2.2 AA.
- UX ResearcherSep 2015 - Oct 2018Microsoft · 3 yr 1 mo · Full-time · Washington, DC
- Cut support tickets about research by 55% with clearer copy and states.
- Shipped the research redesign that lifted task completion 16%.
References
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Education
- UCLABS, Human-Computer Interaction2003 - 2007
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