Steven Neal

S

Senior Customer Success Manager, VMware - expansion · renewals · account management

VMware
Austin, TX · CT (UTC-6)
6+ years experience
University of Florida
English
Open to work
Messaging unavailable

Overview

Based in Austin. I work on account management at VMware. Kept net revenue retention above 126% on a $18 million book. Most at home with account management and expansion. I mentor students through university programmes.

Good reasons to reach out
  • Roles in account management
  • Speaking or podcast invitations
  • Working sessions on expansion
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects

Replies within two days

Skills
expansionchurn reductionrenewalsaccount management
Open to workLooking for a role
closes in 3 months

Open to Customer Success Manager roles at growth-stage developer tools companies

Target roles
Customer Success Manager
Level
Mid
Industries
Climate tech, AI infrastructure
Work mode
On-site
Available
60 days notice
Work authorization
Authorized to work in the TX
What I'm looking for
Hands-on work on account management with room to mentor.
Not interested in
Contract-only roles

6 years in account management. Strongest at renewals and expansion. Available from next month.

Austin, TX · remote OKaccount managementchurn reductionexpansion
Open

Experience

  1. Senior Customer Success Manager
    May 2026 - Present
    VMware · 5 mo · Full-time · Austin, TX
    • Kept net revenue retention above 131% on a $21 million book.
    • Onboarded 57 enterprise customers.
    • Cut churn on the accounts book from 11% to 4%.
  2. Solutions Engineer
    Aug 2024 - Feb 2026
    Boston Consulting Group · 1 yr 6 mo · Full-time · Austin, TX
    • Cut churn on the accounts book from 14% to 7%.
    • Onboarded 118 enterprise customers.
  3. Solutions Engineer
    Jun 2023 - Aug 2024
    Apple · 1 yr 2 mo · Full-time · Austin, TX
    • Kept net revenue retention above 125% on a $36 million book.
    • Cut churn on the accounts book from 16% to 3%.
  4. Customer Success Manager
    Dec 2021 - Jun 2023
    Reddit · 1 yr 6 mo · Full-time · Austin, TX
    • Cut churn on the accounts book from 17% to 4%.
    • Kept net revenue retention above 132% on a $15 million book.
  5. Customer Success Manager
    Oct 2020 - Dec 2021
    Chewy · 1 yr 2 mo · Full-time · Austin, TX
    • Kept net revenue retention above 122% on a $6 million book.
    • Cut churn on the accounts book from 10% to 4%.

References

No references yet.

Education

  1. University of Florida
    BS, Communications
    2015 - 2019

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