Suresh Vaidyanathan

Overview

I've spent 14 years on customer operations - first at Wipro, now at Lattice Finance. Ran the support program across 24 teams to launch on schedule. Before that: BigBasket and Myntra. Most at home with quality and automation. Learning to draw.

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Experience

1. Chief of Staff

   Jun 2024 - Present
   Lattice Finance · 2 yr 4 mo · Full-time · Hyderabad, India
   • Rebuilt the planning process the company still runs every quarter.
   • Brought support first-response time from 9 hours to under 2.
2. Program Manager

   May 2022 - Jun 2024
   BigBasket · 2 yr 1 mo · Full-time · Hyderabad, India
   • Brought support first-response time from 21 hours to under 2.
3. Program Manager

   Jul 2018 - May 2022
   Myntra · 3 yr 10 mo · Full-time · Hyderabad, India
   • Ran the support program across 18 teams to launch on schedule.
4. Operations Manager

   Jun 2016 - Jul 2018
   BrowserStack · 2 yr 1 mo · Full-time · Hyderabad, India
   • Cut cost per order by 21% with routing and staffing changes.
   • Ran the support program across 15 teams to launch on schedule.
5. Operations Associate

   Jun 2014 - Apr 2016
   Wipro · 1 yr 10 mo · Full-time · Hyderabad, India
   • Built the privacy programme for launches in 19 countries.

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Education

1. IIM Bangalore

   MBA, Business Administration
   2012 - 2014
2. Srishti Manipal Institute

   B.Des, Mechanical Engineering
   2007 - 2011