Thomas Pinto

S

Customer Success Director at Microsoft · Account management

Microsoft
Chennai, India · IST (UTC+5:30)
10+ years experience
IIM Ahmedabad
English, Hindi, Tamil
Co-founder
Messaging unavailable

Overview

Currently at Microsoft, where I lead account management with a team of 39. Onboarded 197 enterprise customers. Before that: Infosys and SAP. Most at home with churn reduction and expansion. I host a monthly meetup on account management.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Second opinions on renewals decisions
Please don't message about
  • Crypto token projects
  • Generic networking requests
  • SEO and link-building offers
Skills
churn reductionexpansionQBRsrenewalsaccount management
Co-founderLooking for a co-founder
closes in 3 months

Need a commercial co-founder: home healthcare staffing in MENA

The idea
Home healthcare staffing in MENA
Stage
Prototype
I bring
7 years in account management
Looking for
Technical co-founder who has shipped B2B software
Commitment
Part-time to start
Location
Chennai or remote

I bring 10 years of account management (currently Microsoft). Ideally you've run operations in the UK. Full-time from day one.

Chennai, Indiaexpansionqbrsaccount management
Open

Experience

  1. Customer Success Director
    Aug 2022 - Present
    Microsoft · 4 yr 2 mo · Full-time · Chennai, India
    • Onboarded 183 enterprise customers.
    • Cut churn on the accounts book from 18% to 3%.
  2. Customer Success Manager
    Oct 2019 - Aug 2022
    Infosys · 2 yr 10 mo · Full-time · Chennai, India
    • Cut churn on the accounts book from 11% to 5%.
  3. Customer Success Manager
    Oct 2016 - Oct 2019
    SAP · 3 yr · Full-time · Chennai, India
    • Cut churn on the accounts book from 11% to 7%.
    • Kept net revenue retention above 123% on a $10 million book.

References

No references yet.

Education

  1. IIM Ahmedabad
    MBA, Business Administration
    2017 - 2019
  2. IIT Kanpur
    B.Tech, Communications
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored