Varun Naveen Shetty

S

Program Manager at Asian Paints · Customer operations · workforce planning, Zendesk

Asian Paints
Chennai, India · IST (UTC+5:30)
3+ years experience
University of Delhi
English, Hindi, Tamil
Messaging unavailable

Overview

Based in Chennai. I work on customer operations at Asian Paints. Cut cost per order by 20% with routing and staffing changes. Ran the support program across 23 teams to launch on schedule. Amateur photographer; mostly street and food.

Good reasons to reach out
  • Second opinions on workforce planning decisions
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Agency or outsourcing pitches
  • Generic networking requests

Best reached early in the week

Skills
qualityZendeskautomationworkforce planning

Experience

  1. Program Manager
    Sep 2025 - Present
    Asian Paints · 1 yr 1 mo · Full-time · Chennai, India
    • Launched operations in 27 cities.
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 8 hours to under 2.
  2. Operations Associate
    Oct 2023 - Sep 2025
    HDFC Bank · 1 yr 11 mo · Full-time · Chennai, India
    • Built the privacy programme for launches in 20 countries.
    • Negotiated 281 commercial agreements a year.

References

No references yet.

Education

  1. University of Delhi
    B.Com, Mechanical Engineering
    2018 - 2022

Details

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