Vatsal Chinmay Joshi

S

Chief of Staff, Axis Grid - business operations · OKRs · process design

Axis Grid
Mumbai, India · IST (UTC+5:30)
8+ years experience
IIT Madras
English, Hindi, Marathi
Open to work
Messaging unavailable

Overview

9 years in operations, the last 1 at Axis Grid, where I work on the bizops team. Brought support first-response time from 22 hours to under 1. Launched operations in 15 cities. Before that: HCLTech and Freshworks. Most at home with strategy and business operations. Open-source contributor on weekends.

Good reasons to reach out
  • Roles in business operations
  • Questions about business operations
  • Second opinions on SQL decisions
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
  • Agency or outsourcing pitches

Best reached early in the week

Skills
business operationsstrategyOKRsSQLprocess design
Open to workLooking for a role
closes in 3 months

Lead Chief of Staff roles in media - Mumbai or remote

Target roles
Lead Chief of Staff
Level
Staff / Principal
Industries
E-commerce, Consumer apps
Work mode
On-site
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
A team that ships weekly and owns bizops end to end.
Not interested in
Agencies and outsourcing firms

9 years in business operations. Strongest at SQL and strategy. Available immediately.

Mumbai, India · remote OKsqlokrsprocess design
Open

Experience

  1. Chief of Staff
    Sep 2025 - Present
    Axis Grid · 1 yr 1 mo · Full-time · Mumbai, India
    • Brought support first-response time from 24 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the bizops program across 18 teams to launch on schedule.
  2. Senior Program Manager
    Nov 2023 - Sep 2025
    HCLTech · 1 yr 10 mo · Full-time · Mumbai, India
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the bizops program across 9 teams to launch on schedule.
  3. Program Manager
    Apr 2022 - Sep 2023
    Freshworks · 1 yr 5 mo · Full-time · Mumbai, India
    • Ran the bizops program across 8 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Oct 2019 - Apr 2022
    Mphasis · 2 yr 6 mo · Full-time · Mumbai, India
    • Secured 8 payments licences.
  5. Operations Associate
    May 2018 - Oct 2019
    MakeMyTrip · 1 yr 5 mo · Full-time · Mumbai, India
    • Secured 8 payments licences.

References

No references yet.

Education

  1. IIT Madras
    B.Tech, Mechanical Engineering
    2012 - 2016

Details

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