Venkat Krishnan

Implementation Lead at PhonePe | ex-Paytm

PhonePe

Bengaluru, India · IST (UTC+5:30)

5+ years experience

Shri Ram College of Commerce

English, Hindi, Kannada

Collaborating Advising

Messaging unavailable

Overview

Currently at PhonePe, where I work on enterprise onboarding. Cut churn on the onboarding book from 14% to 6%. Kept net revenue retention above 126% on a $29 million book.

Good reasons to reach out

Advice on enterprise onboarding
Collaborators for my side project
Working sessions on Gainsight

Please don't message about

Generic networking requests
Unpaid work or spec projects
Offshore staffing offers

Skills

project managementAPIsimplementationGainsight

CollaboratingLooking to collaborate

closes in 3 months

Building a free course on APIs for students - need co-instructors

Project: A free course on APIs for students - need co-instructors
Skills needed: Design, Gainsight
Time commitment: Part-time
Outcome: Published guide

A few hours a week. Based in Bengaluru, happy to work remotely.

Bengaluru, Indiaapisimplementationgainsight

Open

AdvisingOpen to advising

closes in 3 months

Happy to advise new customer success leads on enterprise onboarding

Topics: enterprise onboarding, implementation, project management
Format: Office hours
Terms: Free for early founders
Capacity: Two calls a month
Best for: Engineers moving into leadership

5 years of enterprise onboarding. Small equity or paid hours - flexible.

Bengaluru, Indiaapisgainsightimplementation

Open

Experience

Implementation Lead
Nov 2023 - Present
PhonePe · 2 yr 11 mo · Full-time · Bengaluru, India
- Onboarded 185 enterprise customers.
- Kept net revenue retention above 121% on a $22 million book.
- Cut churn on the onboarding book from 11% to 7%.
Customer Success Manager
Oct 2021 - Nov 2023
Paytm · 2 yr 1 mo · Full-time · Bengaluru, India
- Onboarded 45 enterprise customers.
- Cut churn on the onboarding book from 13% to 5%.

References

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Education

Shri Ram College of Commerce
B.Com, Computer Science
2016 - 2020

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