Wen Joanne Low

S

Senior Product Designer, Westbrook Financial - jobs to be done · usability testing · user research

Westbrook Financial
Singapore · SGT (UTC+8)
5+ years experience
Chulalongkorn University
English, Mandarin
Advising
Messaging unavailable

Overview

I work on user research at Westbrook Financial in Singapore. Brought the research flows to WCAG 2.2 AA. Before that: Telstra and Coupang. I coach a junior basketball team.

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  • Advice on user research
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Skills
user researchinterviewsusability testingsynthesisjobs to be doneAndroid
AdvisingOpen to advising
closes in 3 months

Office hours for first design hires: user research and Android

Topics
user research, interviews, Android
Format
Async reviews
Terms
Paid
Capacity
One call a month
Best for
Seed to Series A teams

5 years of user research. One call a month or async reviews.

Singaporeuser researchinterviewsusability testing
Open

Experience

  1. Senior Product Designer
    Jan 2026 - Present
    Westbrook Financial · 9 mo · Full-time · Singapore
    • Brought the research flows to WCAG 2.2 AA.
    • Shipped the research redesign that lifted task completion 35%.
  2. Product Designer
    Dec 2023 - Jan 2026
    Telstra · 2 yr 1 mo · Full-time · Singapore
    • Shipped the research redesign that lifted task completion 14%.
  3. UX Researcher
    Aug 2022 - Dec 2023
    Coupang · 1 yr 4 mo · Full-time · Singapore
    • Ran 60 usability sessions and turned them into a research repository.
  4. Product Designer
    Jun 2021 - Apr 2022
    PropertyGuru · 10 mo · Full-time · Singapore
    • Ran 99 usability sessions and turned them into a research repository.
    • Built a component library 57 engineers ship with every day.

References

No references yet.

Education

  1. Chulalongkorn University
    BEng, Architecture
    2017 - 2021

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