Wesley Keller

S

Program Manager at Lakemont Group · Customer operations · quality, automation

Lakemont Group
Atlanta, GA · ET (UTC-5)
5+ years experience
Wharton
English, Mandarin
Messaging unavailable

Overview

5 years in operations, the last 1 at Lakemont Group, where I work on the support team. Brought support first-response time from 20 hours to under 1. Previously at Deloitte.

Good reasons to reach out
  • Speaking or podcast invitations
  • Working sessions on Zendesk
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • SEO and link-building offers

Replies between meetings, usually same day

Skills
Zendeskqualitycustomer supportautomationworkforce planning

Experience

  1. Program Manager
    Jul 2025 - Present
    Lakemont Group · 1 yr 3 mo · Full-time · Atlanta, GA
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 17 cities.
  2. Operations Associate
    Nov 2021 - Jul 2025
    Deloitte · 3 yr 8 mo · Full-time · Atlanta, GA
    • Built the privacy programme for launches in 9 countries.
    • Secured 2 payments licences.

References

No references yet.

Education

  1. Wharton
    MBA, Business Administration
    2022 - 2024
  2. Stanford University
    BS, Mechanical Engineering
    2017 - 2021

Details

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