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Wyatt Neal

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Director of Design at Boston Consulting Group · usability testing, jobs to be done

Works at
Boston Consulting Group
Location
Austin, TX · CT (UTC-6)
Experience
12+ years experience
Education
Columbia University
Languages
English
Advising
Message Connect

Overview

Based in Austin. I lead user research at Boston Consulting Group. Cut support tickets about research by 34% with clearer copy and states. Trail runner and occasional climber.

Good reasons to reach out
  • Advice on user research
  • Speaking or podcast invitations
  • Questions about user research
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
Skills
interviewsusability testinginformation architecturejobs to be doneuser research
AdvisingOpen to advising
closes in 3 months

Office hours for engineers learning design: user research and information architecture

Topics
user research, jobs to be done, user research
Format
Calls
Terms
Paid
Capacity
One advisory role at a time
Best for
Seed to Series A teams

18 years of user research. Small equity or paid hours - flexible.

Austin, TX · remote OKinterviewsuser researchjobs to be done
Open

Experience

  1. Director of Design
    Jul 2024 - Present
    Boston Consulting Group · 2 yr 4 mo · Contract · Austin, TX
    • Brought the research flows to WCAG 2.2 AA.
    • Built a component library 55 engineers ship with every day.
    • Ran 49 usability sessions and turned them into a research repository.
  2. Product Designer
    May 2021 - Jul 2024
    Bank of America · 3 yr 2 mo · Full-time · Austin, TX
    • Built a component library 55 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 36%.
  3. Senior Product Designer
    Mar 2018 - May 2021
    Atlassian · 3 yr 2 mo · Full-time · Austin, TX
    • Cut support tickets about research by 51% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 24%.
  4. Staff Product Designer
    Apr 2016 - Jan 2018
    Microsoft · 1 yr 9 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 29%.
    • Ran 60 usability sessions and turned them into a research repository.
  5. Product Designer
    Sep 2014 - Apr 2016
    Dropbox · 1 yr 7 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 20%.

Projects

Conference talk: lessons from research
2026

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Columbia University
    BA, Interaction Design
    2003 - 2007

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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