Yasmin Jaber

Senior Program Manager at STC · Customer operations · Zendesk, workforce planning

STC

Abu Dhabi, UAE · GST (UTC+4)

6+ years experience

Cairo University

English, Arabic

Messaging unavailable

Overview

6 years in operations, the last 1 at STC, where I work on the support team. Rebuilt the planning process the company still runs every quarter. Cut cost per order by 17% with routing and staffing changes.

Good reasons to reach out

Working sessions on quality
Speaking or podcast invitations

Please don't message about

Agency or outsourcing pitches
Offshore staffing offers
Unpaid work or spec projects

Travels often; replies within 48 hours

Skills

Zendeskworkforce planningautomationqualitycustomer support

Experience

Senior Program Manager
Feb 2026 - Present
STC · 8 mo · Full-time · Abu Dhabi, UAE
- Cut cost per order by 23% with routing and staffing changes.
- Ran the support program across 14 teams to launch on schedule.
Program Manager
Dec 2023 - Feb 2026
Standard Chartered · 2 yr 2 mo · Full-time · Abu Dhabi, UAE
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Dec 2020 - Dec 2023
Swvl · 3 yr · Full-time · Abu Dhabi, UAE
- Secured 8 payments licences.

References

No references yet.

Education

Cairo University
BSc, Operations Research
2015 - 2019

Details

Compensation expectations

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