Yazan AlAnazi

S

Customer Success Manager at Etihad Airways · Account management

Etihad Airways
Amman, Jordan · UTC+3
5+ years experience
University of Dubai
English, Arabic
Messaging unavailable

Overview

I've spent 5 years on account management - first at PwC, now at Etihad Airways. Cut churn on the accounts book from 9% to 6%. Before that: Careem and PwC. Cyclist - trying to do a century this year.

Good reasons to reach out
  • Working sessions on expansion
  • Questions about account management
Please don't message about
  • Crypto token projects
  • Generic networking requests
  • Offshore staffing offers

Best reached early in the week

Skills
renewalsQBRsexpansionaccount management

Experience

  1. Customer Success Manager
    Aug 2025 - Present
    Etihad Airways · 1 yr 2 mo · Full-time · Amman, Jordan
    • Cut churn on the accounts book from 16% to 4%.
    • Kept net revenue retention above 112% on a $21 million book.
    • Onboarded 98 enterprise customers.
  2. Customer Success Manager
    Jun 2023 - Aug 2025
    Careem · 2 yr 2 mo · Full-time · Amman, Jordan
    • Cut churn on the accounts book from 13% to 6%.
  3. Customer Success Manager
    Oct 2021 - Jun 2023
    PwC · 1 yr 8 mo · Full-time · Amman, Jordan
    • Kept net revenue retention above 114% on a $36 million book.

References

No references yet.

Education

  1. University of Dubai
    BBA, Business Administration
    2017 - 2021

Details

Compensation expectations
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