Sample profile
Zainab Nwosu
Operations Associate at Ecobank · Zendesk, customer support
Abuja, NigeriaEcobankCovenant University
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Senior Operations Associate roles in wealth management — Abuja or remote
1 years in customer operations. Strongest at customer support and automation. Serving notice now.
Abuja, Nigeria · Remote OKcustomer supportautomationquality
About
1 years in operations, the last 1 at Ecobank, where I work on the support team. Cut cost per order by 23% with routing and staffing changes. Launched operations in 10 cities.
Skills
Zendeskautomationworkforce planningqualitycustomer support
Experience
- ECOperations AssociateEcobankOct 2025 – Present · 1 yr · Abuja, Nigeria
Education
- Covenant UniversityBEng, Economics2020 – 2024
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