Aditi Batra

S

Senior Customer Success Manager at MakeMyTrip · Account management

MakeMyTrip
Kolkata, India · IST (UTC+5:30)
9+ years experience
IIM Ahmedabad
English, Hindi, Bengali
Advising
Messaging unavailable

Overview

Based in Kolkata. I work on account management at MakeMyTrip. Cut churn on the accounts book from 11% to 3%. Kept net revenue retention above 113% on a $13 million book. Before that: Intel and Nykaa. Most at home with churn reduction and account management. Parent of two, so mostly sleep-deprived.

Good reasons to reach out
  • Advice on account management
  • Speaking or podcast invitations
  • Questions about account management
Please don't message about
  • Agency or outsourcing pitches
  • Generic networking requests
  • Crypto token projects

Travels often; replies within 48 hours

Skills
churn reductionrenewalsaccount managementexpansionQBRs
AdvisingOpen to advising
closes in 3 months

Office hours for new customer success leads: account management and account management

Topics
account management, renewals, churn reduction
Format
Formal advisor role
Terms
Equity
Capacity
Two calls a month
Best for
Teams scaling past 50 people

9 years of account management. One call a month or async reviews.

Kolkata, Indiaqbrsexpansionchurn reduction
Open

Experience

  1. Senior Customer Success Manager
    Jun 2024 - Present
    MakeMyTrip · 2 yr 4 mo · Full-time · Kolkata, India
    • Kept net revenue retention above 133% on a $27 million book.
    • Onboarded 160 enterprise customers.
  2. Solutions Engineer
    Oct 2020 - Jun 2024
    Intel · 3 yr 8 mo · Full-time · Kolkata, India
    • Cut churn on the accounts book from 15% to 6%.
  3. Customer Success Manager
    Oct 2017 - Oct 2020
    Nykaa · 3 yr · Full-time · Kolkata, India
    • Kept net revenue retention above 121% on a $25 million book.

References

No references yet.

Education

  1. IIM Ahmedabad
    MBA, Business Administration
    2018 - 2020
  2. Jadavpur University
    B.E., Communications
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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