Customer Success Manager at MakeMyTrip · Enterprise onboarding · Gainsight, implementation
2 years in enterprise onboarding. Strongest at demos and project management. Available from next month.
I work on enterprise onboarding at MakeMyTrip in Chennai. Kept net revenue retention above 116% on a $38 million book. Cut churn on the onboarding book from 11% to 3%. Most at home with Gainsight and project management.