Anais Chevalier

Customer Success Manager at Ledger Ops · expansion, renewals

Ledger Ops

Paris, France · CET (UTC+1)

4+ years experience

Sorbonne University

English, French

Messaging unavailable

Overview

Currently at Ledger Ops, where I work on account management. Cut churn on the accounts book from 10% to 5%. Before that: TotalEnergies and Ericsson. Most at home with churn reduction and account management. Travel slowly, usually by train.

Good reasons to reach out

Thoughtful intros to people in my field
Questions about account management
Speaking or podcast invitations

Please don't message about

Crypto token projects
Offshore staffing offers

Skills

renewalsQBRsaccount managementchurn reductionexpansion

Experience

Customer Success Manager
Dec 2025 - Present
Ledger Ops · 10 mo · Full-time · Paris, France
- Onboarded 88 enterprise customers.
- Cut churn on the accounts book from 10% to 4%.
- Kept net revenue retention above 133% on a $12 million book.
Customer Success Manager
Jan 2024 - Dec 2025
TotalEnergies · 1 yr 11 mo · Full-time · Paris, France
- Onboarded 63 enterprise customers.
Customer Success Manager
Sep 2022 - Dec 2023
Ericsson · 1 yr 3 mo · Full-time · Paris, France
- Onboarded 109 enterprise customers.

References

No references yet.

Education

Sorbonne University
Licence, Economics
2019 - 2022

Details

Compensation expectations

What they are targeting for their next role.

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Direct contact details

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