Anam Abbasi

Customer Success Director at Bellmont Technologies · Solutions engineering · integrations, solutions engineering

Bellmont Technologies

Kolkata, India · IST (UTC+5:30)

11+ years experience

IIT Guwahati

English, Hindi, Bengali

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Overview

Currently at Bellmont Technologies, where I lead solutions engineering with a team of 56. Onboarded 59 enterprise customers. Before that: EY and Atlassian. I write a small newsletter about solutions engineering.

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Skills

integrationssolutions engineeringtechnical discoverySQLdemos

HiringHiring for a role

closes in 3 months

9 customer success manager roles open on the solutions team in Kolkata

Role: Customer success manager
Level: Senior
Type: Full-time
Work mode: Hybrid
Compensation: ₹42-60 LPA
Team: Solutions, 5 people
Start: As soon as possible
Must have: Production experience with technical discovery Production experience with integrations Clear written communication
Process: 3 conversations, no take-home

Comp ₹19-53 LPA. We decide within ten days. Message me with one thing you shipped that you're proud of.

Kolkata, India · remote OKintegrationssolutions engineeringtechnical discovery

Open

Experience

Customer Success Director
Oct 2023 - Present
Bellmont Technologies · 3 yr · Full-time · Kolkata, India
- Cut churn on the solutions book from 13% to 3%.
- Kept net revenue retention above 124% on a $33 million book.
Senior Customer Success Manager
Jun 2022 - Oct 2023
EY · 1 yr 4 mo · Full-time · Kolkata, India
- Kept net revenue retention above 117% on a $7 million book.
Solutions Engineer
Jun 2019 - Jun 2022
Atlassian · 3 yr · Full-time · Kolkata, India
- Onboarded 151 enterprise customers.
- Kept net revenue retention above 125% on a $11 million book.
Customer Success Manager
Oct 2016 - Jun 2019
TCS · 2 yr 8 mo · Full-time · Kolkata, India
- Kept net revenue retention above 115% on a $6 million book.
Customer Success Manager
Oct 2015 - Oct 2016
Zerodha · 1 yr · Full-time · Kolkata, India
- Kept net revenue retention above 134% on a $19 million book.
- Onboarded 198 enterprise customers.

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Education

IIT Guwahati
B.Tech, Communications
2011 - 2015

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