Anand Padmanabhan

S

Senior Program Manager at Bajaj Finserv · Customer operations · quality, customer support

Bajaj Finserv
Mumbai, India · IST (UTC+5:30)
10+ years experience
VIT Vellore
English, Hindi, Marathi
Open to work
Messaging unavailable

Overview

I've spent 10 years on customer operations - first at PhonePe, now at Bajaj Finserv. Rebuilt the planning process the company still runs every quarter. Most at home with program management and quality. Learning to sail.

Good reasons to reach out
  • Roles in customer operations
  • Thoughtful intros to people in my field
  • Second opinions on Zendesk decisions
Please don't message about
  • Crypto token projects
  • Agency or outsourcing pitches
  • Generic networking requests

Answers in batches on Fridays

Skills
qualityworkforce planningcustomer supportprogram managementZendeskautomation
Open to workLooking for a role
closes in 3 months

Senior Program Manager roles in robotics - Mumbai or remote

Target roles
Senior Program Manager
Level
Senior
Industries
B2B SaaS, E-commerce
Work mode
Remote
Available
60 days notice
Work authorization
Indian citizen
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Contract-only roles

10 years in customer operations. Strongest at quality and customer support. Open to the right conversation.

Mumbai, Indiaworkforce planningzendeskquality
Open

Experience

  1. Senior Program Manager
    May 2025 - Present
    Bajaj Finserv · 1 yr 5 mo · Full-time · Mumbai, India
    • Cut cost per order by 40% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 28 hours to under 2.
  2. Program Manager
    Feb 2023 - May 2025
    Visa · 2 yr 3 mo · Full-time · Mumbai, India
    • Rebuilt the planning process the company still runs every quarter.
  3. Program Manager
    Jun 2019 - Feb 2023
    Bosch · 3 yr 8 mo · Full-time · Mumbai, India
    • Brought support first-response time from 9 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Oct 2016 - Jun 2019
    PhonePe · 2 yr 8 mo · Contract · Mumbai, India
    • Built the privacy programme for launches in 13 countries.

References

No references yet.

Education

  1. VIT Vellore
    B.Tech, Economics
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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