Anna Persson

S

Chief of Staff at Bridge Labs · Customer operations · Zendesk, automation

Bridge Labs
Stockholm, Sweden · CET (UTC+1)
10+ years experience
Humboldt University of Berlin
English, Swedish, French
Open to work
Messaging unavailable

Overview

Based in Stockholm. I work on customer operations at Bridge Labs. Ran the support program across 10 teams to launch on schedule. Before that: ING and Capgemini.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • Generic networking requests
  • Crypto token projects

Travels often; replies within 48 hours

Skills
customer supportqualityworkforce planningZendeskautomation
Open to workLooking for a role
closes in 3 months

Chief of Staff roles in HR tech - Stockholm or remote

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Healthtech, Consumer apps
Work mode
On-site
Available
90 days notice
Work authorization
Authorized to work in Sweden
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Night shifts

10 years in customer operations. Strongest at customer support and quality. Available from next month.

Stockholm, Sweden · remote OKqualityzendeskautomation
Open

Experience

  1. Chief of Staff
    Dec 2022 - Present
    Bridge Labs · 3 yr 10 mo · Full-time · Stockholm, Sweden
    • Cut cost per order by 37% with routing and staffing changes.
    • Ran the support program across 22 teams to launch on schedule.
  2. Operations Associate
    Aug 2021 - Dec 2022
    ING · 1 yr 4 mo · Full-time · Stockholm, Sweden
    • Secured 2 payments licences.
  3. Operations Associate
    Jun 2020 - Aug 2021
    Capgemini · 1 yr 2 mo · Full-time · Stockholm, Sweden
    • Secured 7 payments licences.
  4. Operations Associate
    Apr 2018 - Jun 2020
    BMW Group · 2 yr 2 mo · Full-time · Stockholm, Sweden
    • Built the privacy programme for launches in 28 countries.
    • Secured 5 payments licences.
  5. Operations Associate
    Oct 2016 - Apr 2018
    N26 · 1 yr 6 mo · Contract · Stockholm, Sweden
    • Secured 8 payments licences.

References

No references yet.

Education

  1. Humboldt University of Berlin
    BA, Industrial Engineering
    2013 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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