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Arthur Allen

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Chief of Staff at Keystone Logistics · customer support, automation

Works at
Keystone Logistics
Location
Manchester, UK · GMT (UTC+0)
Experience
13+ years experience
Education
London School of Economics
Languages
English
Message Connect

Overview

13 years in operations, the last 2 at Keystone Logistics, where I work on the support team. Brought support first-response time from 11 hours to under 1. Before that: BP and JPMorgan Chase. I tinker with 3D printers.

Good reasons to reach out
  • Questions about customer operations
  • Second opinions on automation decisions
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Generic networking requests
Skills
workforce planningautomationqualitycustomer supportZendesk

Experience

  1. Chief of Staff
    Jan 2025 - Present
    Keystone Logistics · 1 yr 10 mo · Full-time · Manchester, UK
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 12 teams to launch on schedule.
  2. Operations Manager
    May 2021 - Jan 2025
    BP · 3 yr 8 mo · Full-time · Manchester, UK
    • Brought support first-response time from 16 hours to under 2.
  3. Program Manager
    Feb 2019 - May 2021
    JPMorgan Chase · 2 yr 3 mo · Full-time · Manchester, UK
    • Launched operations in 6 cities.
  4. Operations Associate
    Mar 2016 - Feb 2019
    Deloitte · 2 yr 11 mo · Full-time · Manchester, UK
    • Secured 2 payments licences.
    • Built the privacy programme for launches in 26 countries.
  5. Operations Associate
    Oct 2013 - Mar 2016
    Amazon · 2 yr 5 mo · Full-time · Manchester, UK
    • Built the privacy programme for launches in 23 countries.

References

No references yet.

Education

  1. London School of Economics
    BSc, Industrial Engineering
    2010 - 2013

Details

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