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Overview
8 years in customer success, the last 1 at Volvo Cars, where I work on the accounts team. Onboarded 192 enterprise customers. Kept net revenue retention above 131% on a $29 million book. Most at home with renewals and churn reduction.
Good reasons to reach out
- Working sessions on expansion
- Thoughtful intros to people in my field
- Questions about account management
Please don't message about
- Offshore staffing offers
- Unpaid work or spec projects
Best reached early in the week
Skills
renewalsaccount managementexpansionchurn reductionQBRs
Experience
- Senior Customer Success ManagerSep 2025 - PresentVolvo Cars · 1 yr 2 mo · Full-time · Paris, France
- Kept net revenue retention above 132% on a $35 million book.
- Cut churn on the accounts book from 14% to 6%.
- Customer Success ManagerJul 2022 - Sep 2025BBVA · 3 yr 2 mo · Full-time · Paris, France
- Cut churn on the accounts book from 11% to 6%.
- Onboarded 180 enterprise customers.
- Solutions EngineerJan 2021 - Jul 2022Siemens · 1 yr 6 mo · Full-time · Paris, France
- Onboarded 101 enterprise customers.
- Kept net revenue retention above 126% on a $12 million book.
- Customer Success ManagerNov 2018 - Jan 2021Roche · 2 yr 2 mo · Full-time · Paris, France
- Onboarded 35 enterprise customers.
- Kept net revenue retention above 115% on a $27 million book.
References
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Education
- École PolytechniqueIngénieur, Communications2013 - 2017
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