Biswanath Partha Mohanty

Overview

I work on customer operations at Inlet Studio in Hyderabad. Rebuilt the planning process the company still runs every quarter. Launched operations in 14 cities. Before that: Accenture and Boston Consulting Group. Most at home with customer support and automation.

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Experience

1. Chief of Staff

   Jul 2025 - Present
   Inlet Studio · 1 yr 3 mo · Full-time · Hyderabad, India
   • Ran the support program across 22 teams to launch on schedule.
   • Brought support first-response time from 27 hours to under 2.
   • Rebuilt the planning process the company still runs every quarter.
2. Senior Program Manager

   Jan 2023 - Jul 2025
   Accenture · 2 yr 6 mo · Full-time · Hyderabad, India
   • Rebuilt the planning process the company still runs every quarter.
   • Ran the support program across 8 teams to launch on schedule.
3. Program Manager

   May 2019 - Jan 2023
   Boston Consulting Group · 3 yr 8 mo · Full-time · Hyderabad, India
   • Rebuilt the planning process the company still runs every quarter.
   • Cut cost per order by 35% with routing and staffing changes.
4. Operations Associate

   Oct 2016 - May 2019
   Persistent Systems · 2 yr 7 mo · Full-time · Hyderabad, India
   • Negotiated 516 commercial agreements a year.

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Education

1. PSG College of Technology

   B.E., Mechanical Engineering
   2012 - 2016