Brooke Duncan

S

Product Designer at Arbor Works · Service design · service design, workshops

Arbor Works
New York, NY · ET (UTC-5)
4+ years experience
Duke University
English
Messaging unavailable

Overview

Product Designer at Arbor Works, focused on service design. Shipped the service design redesign that lifted task completion 17%. Ran 100 usability sessions and turned them into a research repository. Before that: Walmart and Nvidia.

Good reasons to reach out
  • Second opinions on workshops decisions
Please don't message about
  • Courses and coaching offers
  • Unpaid design tests
  • Generic networking requests

Replies between meetings, usually same day

Skills
journey mappingservice designoperationsworkshops

Experience

  1. Product Designer
    Jan 2026 - Present
    Arbor Works · 9 mo · Full-time · New York, NY
    • Shipped the service design redesign that lifted task completion 31%.
    • Built a component library 46 engineers ship with every day.
  2. Product Designer
    Dec 2023 - Jan 2026
    Walmart · 2 yr 1 mo · Full-time · New York, NY
    • Built a component library 26 engineers ship with every day.
    • Brought the service design flows to WCAG 2.2 AA.
  3. Product Designer
    Oct 2022 - Dec 2023
    Nvidia · 1 yr 2 mo · Full-time · New York, NY
    • Brought the service design flows to WCAG 2.2 AA.
    • Built a component library 56 engineers ship with every day.

References

No references yet.

Education

  1. Duke University
    BS, Architecture
    2017 - 2021

Details

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