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Brooks Tucker

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Chief of Staff at Keystone Logistics · quality, Zendesk

Works at
Keystone Logistics
Location
Toronto, ON · ET (UTC-5)
Experience
12+ years experience
Education
Rotman School of Management
Languages
English
Co-founder
Message Connect

Overview

Based in Toronto. I work on customer operations at Keystone Logistics. Brought support first-response time from 22 hours to under 1. Ran the support program across 10 teams to launch on schedule. Before that: Scotiabank and RBC. Amateur photographer; mostly street and food.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Questions about customer operations
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers
  • Generic networking requests

Replies on weekends

Skills
Zendeskqualityworkforce planningcross-team delivery
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for micro-pensions for real-estate developers

The idea
Micro-pensions for real-estate developers
Stage
Prototype
I bring
9 years in customer operations
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time after funding
Location
Toronto or remote

I bring 12 years of customer operations (currently Keystone Logistics). Ideally you've shipped B2B software. Incorporated, self-funded so far.

Toronto, ONworkforce planningcross-team deliveryquality
Open

Experience

  1. Chief of Staff
    May 2022 - Present
    Keystone Logistics · 4 yr 6 mo · Full-time · Toronto, ON
    • Launched operations in 14 cities.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Manager
    Jan 2020 - May 2022
    Scotiabank · 2 yr 4 mo · Full-time · Toronto, ON
    • Rebuilt the planning process the company still runs every quarter.
  3. Program Manager
    Oct 2017 - Jan 2020
    RBC · 2 yr 3 mo · Full-time · Toronto, ON
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 24 hours to under 2.
  4. Operations Associate
    May 2015 - Oct 2017
    Air Canada · 2 yr 5 mo · Full-time · Toronto, ON
    • Built the privacy programme for launches in 22 countries.

References

No references yet.

Education

  1. Rotman School of Management
    MBA, Business Administration
    2016 - 2018
  2. McGill University
    BEng, Mechanical Engineering
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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