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Overview
I've spent 10 years on B2B dashboards - first at Mercari, now at Petronas. Cut support tickets about enterprise by 41% with clearer copy and states. Most at home with information architecture and data visualisation. Collector of fountain pens.
Good reasons to reach out
- Working sessions on Figma
- Speaking or podcast invitations
- Thoughtful intros to people in my field
Please don't message about
- Crypto token projects
- Courses and coaching offers
Usually replies within a day
Skills
information architecturedata visualisationFigma
Experience
- Design ManagerJun 2025 - PresentPetronas · 1 yr 5 mo · Full-time · Hong Kong
- Cut support tickets about enterprise by 37% with clearer copy and states.
- Built a component library 20 engineers ship with every day.
- UX ResearcherFeb 2023 - Jun 2025Meta · 2 yr 4 mo · Full-time · Hong Kong
- Brought the enterprise flows to WCAG 2.2 AA.
- Product DesignerAug 2020 - Feb 2023Commonwealth Bank · 2 yr 6 mo · Full-time · Hong Kong
- Shipped the enterprise redesign that lifted task completion 12%.
- Product DesignerAug 2017 - Aug 2020PropertyGuru · 3 yr · Full-time · Hong Kong
- Built a component library 83 engineers ship with every day.
- Shipped the enterprise redesign that lifted task completion 38%.
- Product DesignerDec 2016 - Aug 2017Mercari · 8 mo · Full-time · Hong Kong
- Ran 134 usability sessions and turned them into a research repository.
- Shipped the enterprise redesign that lifted task completion 33%.
References
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Education
- UNSW SydneyBEng, Visual Communication2011 - 2015
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