Cerys Robertson

Chief of Staff at Arbor Cloud · process design, strategy

Arbor Cloud

Sydney, Australia · AEST (UTC+10)

5+ years experience

Peking University

English

Open to work

Messaging unavailable

Overview

Currently at Arbor Cloud, where I work on business operations. Launched operations in 11 cities. Brought support first-response time from 11 hours to under 2. Travel slowly, usually by train.

Good reasons to reach out

Roles in business operations
Questions about business operations
Second opinions on process design decisions

Please don't message about

Unpaid work or spec projects
Courses and coaching offers
Generic networking requests

Replies on weekday evenings

Skills

SQLstrategybusiness operationsOKRsprocess design

Open to workLooking for a role

closes in 3 months

Open to Chief of Staff roles at seed biotech companies

Target roles: Chief of Staff
Level: Staff / Principal
Industries: Healthtech, Climate tech
Work mode: On-site
Available: 90 days notice
Work authorization: Authorized to work in Australia
What I'm looking for: Scope to lead business operations work, with a manager who gives direct feedback.
Not interested in: Night shifts

5 years in business operations. Strongest at OKRs and strategy. Can start in about six weeks.

Sydney, Australiaprocess designsqlbusiness operations

Open

Experience

Chief of Staff
Jul 2024 - Present
Arbor Cloud · 2 yr 3 mo · Contract · Sydney, Australia
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 25 cities.
Operations Associate
Oct 2021 - Jul 2024
Alibaba Group · 2 yr 9 mo · Full-time · Sydney, Australia
- Built the privacy programme for launches in 13 countries.

References

No references yet.

Education

Peking University
BSc, Economics
2016 - 2020

Details

Compensation expectations

What they are targeting for their next role.

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