Charles James

S

Chief of Staff at Brook Ops · Marketplace operations

Brook Ops
Chicago, IL · CT (UTC-6)
11+ years experience
University of Florida
English, French
Co-founder
Messaging unavailable

Overview

Based in Chicago. I work on marketplace operations at Brook Ops. Launched operations in 10 cities. Before that: Lyft and Johnson & Johnson. I host a monthly meetup on marketplace operations.

Good reasons to reach out
  • People who want to build this with me
  • Questions about marketplace operations
  • Second opinions on unit economics decisions
  • Working sessions on supply growth
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects
Skills
city launchesunit economicssupply growthinventory
Co-founderLooking for a co-founder
closes in 3 months

Looking for an operations co-founder for API security for real-estate developers

The idea
Looking for an operations co-founder for API security for real-estate developers
Stage
Customer interviews
I bring
6 years in marketplace operations
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time now
Location
Chicago or remote

I bring 13 years of marketplace operations (currently Brook Ops). Ideally you've shipped B2B software. Incorporated, self-funded so far.

Chicago, ILcity launchessupply growthinventory
Open

Experience

  1. Chief of Staff
    Jan 2025 - Present
    Brook Ops · 1 yr 9 mo · Full-time · Chicago, IL
    • Brought support first-response time from 12 hours to under 2.
    • Ran the marketplace ops program across 18 teams to launch on schedule.
  2. Operations Manager
    Dec 2022 - Nov 2024
    Lyft · 1 yr 11 mo · Full-time · Chicago, IL
    • Launched operations in 29 cities.
    • Cut cost per order by 37% with routing and staffing changes.
  3. Operations Associate
    Jan 2020 - Dec 2022
    Johnson & Johnson · 2 yr 11 mo · Full-time · Chicago, IL
    • Built the privacy programme for launches in 22 countries.
  4. Operations Associate
    Jun 2018 - Jan 2020
    Oracle · 1 yr 7 mo · Full-time · Chicago, IL
    • Negotiated 359 commercial agreements a year.
  5. Operations Associate
    Aug 2015 - Jun 2018
    American Express · 2 yr 10 mo · Full-time · Chicago, IL
    • Negotiated 245 commercial agreements a year.

References

No references yet.

Education

  1. University of Florida
    BS, Industrial Engineering
    2008 - 2012

Details

Compensation expectations
What they are targeting for their next role.
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