Charlotte Bevan

Customer Success Manager at ASOS | ex-Barclays

ASOS

Cambridge, UK · GMT (UTC+0)

5+ years experience

King's College London

English

Messaging unavailable

Overview

Currently at ASOS, where I work on account management. Kept net revenue retention above 132% on a $25 million book. Before that: Barclays and Salesforce. Kannada theatre fan.

Good reasons to reach out

Second opinions on QBRs decisions
Questions about account management
Thoughtful intros to people in my field

Please don't message about

Agency or outsourcing pitches
Generic networking requests
Crypto token projects

Skills

expansionchurn reductionQBRsaccount managementrenewals

Experience

Customer Success Manager
May 2024 - Present
ASOS · 2 yr 5 mo · Full-time · Cambridge, UK
- Cut churn on the accounts book from 14% to 6%.
- Kept net revenue retention above 130% on a $39 million book.
Customer Success Manager
Nov 2022 - May 2024
Barclays · 1 yr 6 mo · Full-time · Cambridge, UK
- Kept net revenue retention above 111% on a $32 million book.
Customer Success Manager
Oct 2021 - Nov 2022
Salesforce · 1 yr 1 mo · Contract · Cambridge, UK
- Onboarded 99 enterprise customers.

References

No references yet.

Education

King's College London
BSc, Computer Science
2017 - 2020

Details

Compensation expectations

What they are targeting for their next role.

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Direct contact details

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