Charlotte Wood

Senior Product Designer at Helix Bio · operations, service design

Helix Bio

London, UK · GMT (UTC+0)

6+ years experience

Durham University

English

Messaging unavailable

Overview

Senior Product Designer at Helix Bio, focused on service design. Ran 120 usability sessions and turned them into a research repository. Before that: Booking.com and Bank of Ireland. Most at home with information architecture and journey mapping. Outside work: long runs and longer podcasts.

Good reasons to reach out

Second opinions on journey mapping decisions
Thoughtful intros to people in my field

Please don't message about

Generic networking requests
Crypto token projects

Travels often; replies within 48 hours

Skills

operationsservice designjourney mappingworkshopsinformation architecture

Experience

Senior Product Designer
Sep 2025 - Present
Helix Bio · 1 yr 1 mo · Full-time · London, UK
- Brought the service design flows to WCAG 2.2 AA.
- Built a component library 57 engineers ship with every day.
UX Researcher
Aug 2022 - Sep 2025
Booking.com · 3 yr 1 mo · Full-time · London, UK
- Built a component library 57 engineers ship with every day.
- Shipped the service design redesign that lifted task completion 34%.
UX Researcher
Oct 2020 - Aug 2022
Bank of Ireland · 1 yr 10 mo · Full-time · London, UK
- Ran 137 usability sessions and turned them into a research repository.
- Built a component library 74 engineers ship with every day.

References

No references yet.

Education

Durham University
BA, Industrial Design
2017 - 2020

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