Julian Joaquin Sandoval

Chief of Staff at Helix Bio · Customer operations

Helix Bio

Boston, MA · ET (UTC-5)

7+ years experience

NYU

English

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Overview

7 years in operations, the last 1 at Helix Bio, where I work on the support team. Ran the support program across 20 teams to launch on schedule. Launched operations in 10 cities. Before that: Amazon and Visa.

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Skills

Zendeskcustomer supportqualityworkforce planningautomation

Experience

Chief of Staff
Aug 2025 - Present
Helix Bio · 1 yr 2 mo · Full-time · Boston, MA
- Launched operations in 11 cities.
- Brought support first-response time from 11 hours to under 2.
- Ran the support program across 11 teams to launch on schedule.
Operations Manager
Nov 2022 - Jul 2025
Amazon · 2 yr 8 mo · Full-time · Boston, MA
- Ran the support program across 10 teams to launch on schedule.
- Launched operations in 18 cities.
Operations Associate
Jul 2021 - Nov 2022
Visa · 1 yr 4 mo · Full-time · Boston, MA
- Negotiated 376 commercial agreements a year.
- Secured 7 payments licences.
Operations Associate
Oct 2019 - Jul 2021
Bain & Company · 1 yr 9 mo · Full-time · Boston, MA
- Secured 4 payments licences.
- Negotiated 512 commercial agreements a year.

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Education

NYU
BA, Mechanical Engineering
2015 - 2019

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