Charu Harshita Mishra

UX Researcher at Denholm Financial | ex-Visa

Denholm Financial

Pune, India · IST (UTC+5:30)

6+ years experience

NID Ahmedabad

English, Hindi, Marathi

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Overview

6 years in product design, the last 2 at Denholm Financial, where I work on the research team. Shipped the research redesign that lifted task completion 18%. Cut support tickets about research by 50% with clearer copy and states. Before that: Visa and Asian Paints. Most at home with jobs to be done and interviews. I write a small newsletter about user research.

Good reasons to reach out

Second opinions on user research decisions
Working sessions on interviews

Please don't message about

Unpaid design tests
Agency or outsourcing pitches

Slower in the last week of each quarter

Skills

user researchinterviewsjobs to be doneusability testingsynthesis

Experience

UX Researcher
Oct 2024 - Present
Denholm Financial · 2 yr · Full-time · Pune, India
- Shipped the research redesign that lifted task completion 16%.
- Built a component library 46 engineers ship with every day.
- Ran 66 usability sessions and turned them into a research repository.
Product Designer
Aug 2021 - Sep 2024
Visa · 3 yr 1 mo · Full-time · Pune, India
- Shipped the research redesign that lifted task completion 22%.
- Built a component library 73 engineers ship with every day.
Product Designer
Oct 2020 - Aug 2021
Asian Paints · 10 mo · Full-time · Pune, India
- Brought the research flows to WCAG 2.2 AA.

Projects

Conference talk: lessons from research

2022

What went wrong and what worked while scaling user research.

Side project: a commute planner

2022

Built with jobs to be done and usability testing. 2284 people used it last year.

References

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Education

NID Ahmedabad
B.Des, Interaction Design
2016 - 2020

Details

Compensation expectations

What they are targeting for their next role.

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