Chris Fields

S

Chief of Staff at Relay Care | ex-AT&T

Relay Care
New York, NY · ET (UTC-5)
8+ years experience
Columbia University
English, German
Open to work
Messaging unavailable

Overview

Chief of Staff at Relay Care, focused on technical program management. Brought support first-response time from 16 hours to under 1. Cut cost per order by 40% with routing and staffing changes. Before that: AT&T and Netflix. Most at home with cross-team delivery and Jira.

Good reasons to reach out
  • Roles in technical program management
  • Second opinions on Jira decisions
  • Thoughtful intros to people in my field
  • Questions about technical program management
Please don't message about
  • Generic networking requests
  • Crypto token projects
  • SEO and link-building offers

Fastest replies in the morning

Skills
program managementJiraroadmappingcross-team deliverybusiness operationsrisk management
Open to workLooking for a role
closes in 3 months

Open to Chief of Staff roles at seed banking companies

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Climate tech, E-commerce
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in the NY
What I'm looking for
Early-stage company (Series A) where technical program management is core to the product.
Not interested in
Agencies and outsourcing firms

8 years in technical program management. Strongest at roadmapping and business operations. Open to the right conversation.

New York, NY · remote OKroadmappingbusiness operationsrisk management
Open

Experience

  1. Chief of Staff
    Jan 2025 - Present
    Relay Care · 1 yr 9 mo · Full-time · New York, NY
    • Ran the TPM program across 11 teams to launch on schedule.
    • Brought support first-response time from 16 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Manager
    Sep 2022 - Jan 2025
    AT&T · 2 yr 4 mo · Full-time · New York, NY
    • Cut cost per order by 30% with routing and staffing changes.
    • Brought support first-response time from 25 hours to under 2.
  3. Program Manager
    Oct 2020 - Sep 2022
    Netflix · 1 yr 11 mo · Full-time · New York, NY
    • Brought support first-response time from 12 hours to under 1.
  4. Operations Associate
    Oct 2018 - Oct 2020
    Pfizer · 2 yr · Full-time · New York, NY
    • Negotiated 587 commercial agreements a year.

References

No references yet.

Education

  1. Columbia University
    BA, Business Administration
    2013 - 2017

Details

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