Christopher Howard

S

Chief of Staff, Vellum Ops - strategy · process design · OKRs

Vellum Ops
Toronto, ON · ET (UTC-5)
12+ years experience
University of Toronto
English
Messaging unavailable

Overview

I've spent 12 years on business operations - first at Loblaw, now at Vellum Ops. Ran the bizops program across 21 teams to launch on schedule.

Good reasons to reach out
  • Second opinions on business operations decisions
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • SEO and link-building offers
  • Generic networking requests
  • Unpaid work or spec projects
Skills
OKRsstrategybusiness operationsprocess design

Experience

  1. Chief of Staff
    Aug 2022 - Present
    Vellum Ops · 4 yr 2 mo · Full-time · Toronto, ON
    • Brought support first-response time from 13 hours to under 2.
    • Cut cost per order by 24% with routing and staffing changes.
  2. Operations Associate
    Mar 2021 - Aug 2022
    Canadian Tire · 1 yr 5 mo · Full-time · Toronto, ON
    • Built the privacy programme for launches in 16 countries.
  3. Operations Associate
    Mar 2018 - Mar 2021
    Shopify · 3 yr · Full-time · Toronto, ON
    • Negotiated 431 commercial agreements a year.
    • Built the privacy programme for launches in 13 countries.
  4. Operations Associate
    Oct 2014 - Mar 2018
    Loblaw · 3 yr 5 mo · Full-time · Toronto, ON
    • Built the privacy programme for launches in 19 countries.
    • Negotiated 490 commercial agreements a year.

References

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Education

  1. University of Toronto
    BASc, Business Administration
    2010 - 2014

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