Ciara Farrell

Overview

10 years in operations, the last 2 at Lumen AI, where I work on the support team. Rebuilt the planning process the company still runs every quarter. Before that: Indeed and Intercom. Coffee nerd.

Experience

1. Chief of Staff

   Dec 2024 - Present
   Lumen AI · 1 yr 10 mo · Full-time · Edinburgh, UK
   • Rebuilt the planning process the company still runs every quarter.
   • Cut cost per order by 30% with routing and staffing changes.
2. Operations Manager

   Jan 2023 - Dec 2024
   Indeed · 1 yr 11 mo · Full-time · Edinburgh, UK
   • Ran the support program across 18 teams to launch on schedule.
3. Program Manager

   Nov 2020 - Jan 2023
   Intercom · 2 yr 2 mo · Full-time · Edinburgh, UK
   • Brought support first-response time from 27 hours to under 2.
   • Rebuilt the planning process the company still runs every quarter.
4. Program Manager

   May 2019 - Nov 2020
   Deliveroo · 1 yr 6 mo · Full-time · Edinburgh, UK
   • Cut cost per order by 35% with routing and staffing changes.
5. Operations Associate

   Oct 2016 - May 2019
   Sky · 2 yr 7 mo · Full-time · Edinburgh, UK
   • Negotiated 479 commercial agreements a year.

No references yet.

Education

1. London Business School

   MBA, Business Administration
   2018 - 2020
2. Durham University

   BA, Economics
   2012 - 2015