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Cristina Marta Navarro

Sample profile

Senior Program Manager, Dovetail Financial - Zendesk · automation · workforce planning

Works at
Dovetail Financial
Location
Madrid, Spain · CET (UTC+1)
Experience
9+ years experience
Education
KTH Royal Institute of Technology
Languages
English, Spanish, German
Open to work
Message Connect

Overview

Based in Madrid. I work on customer operations at Dovetail Financial. Ran the support program across 18 teams to launch on schedule.

Good reasons to reach out
  • Roles in customer operations
  • Working sessions on Zendesk
  • Second opinions on quality decisions
Please don't message about
  • Generic networking requests
  • SEO and link-building offers
  • Crypto token projects
Skills
customer supportqualityautomationZendeskworkforce planning
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in climate tech, Madrid or hybrid

Target roles
Program Manager
Level
Mid
Industries
Developer tools, B2B SaaS
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Spain
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Pure people management

9 years in customer operations. Strongest at automation and quality. Available from next month.

Madrid, Spainautomationqualityzendesk
Open

Experience

  1. Senior Program Manager
    Apr 2022 - Present
    Dovetail Financial · 4 yr 7 mo · Full-time · Madrid, Spain
    • Brought support first-response time from 20 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 6 teams to launch on schedule.
  2. Operations Associate
    Oct 2018 - Apr 2022
    Trade Republic · 3 yr 6 mo · Full-time · Madrid, Spain
    • Built the privacy programme for launches in 19 countries.
  3. Operations Associate
    Oct 2017 - Oct 2018
    Volkswagen Group · 1 yr · Full-time · Madrid, Spain
    • Secured 3 payments licences.
    • Negotiated 236 commercial agreements a year.

References

No references yet.

Education

  1. KTH Royal Institute of Technology
    MSc, Business Administration
    2019 - 2021
  2. University of Amsterdam
    BSc, Business Administration
    2014 - 2017

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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