Dhaval Dalvi

Design Manager at Zoho | ex-Tata Motors

Zoho

Ahmedabad, India · IST (UTC+5:30)

8+ years experience

Anna University

English, Hindi, Gujarati

Co-founder

Messaging unavailable

Overview

Based in Ahmedabad. I lead service design at Zoho. Cut support tickets about service design by 30% with clearer copy and states. Ran 126 usability sessions and turned them into a research repository. Before that: Tata Motors and Dream11. Most at home with service design and journey mapping. I teach a weekend class on operations.

Good reasons to reach out

People who want to build this with me
Working sessions on workshops
Thoughtful intros to people in my field
Second opinions on journey mapping decisions

Please don't message about

Crypto token projects
Unpaid design tests
Offshore staffing offers

Skills

service designworkshopsoperationsjourney mapping

Co-founderLooking for a co-founder

closes in 3 months

Looking for an ML-focused co-founder for freight matching for public hospitals

The idea: Looking for an ML-focused co-founder for freight matching for public hospitals
Stage: Prototype
I bring: 9 years in service design
Looking for: Product-minded engineer
Commitment: Full-time now
Location: Ahmedabad or remote

I bring 8 years of service design (currently Zoho). Ideally you've shipped B2B software. Full-time from day one.

Ahmedabad, India · remote OKservice designoperationsjourney mapping

Open

Experience

Design Manager
Feb 2023 - Present
Zoho · 3 yr 8 mo · Full-time · Ahmedabad, India
- Shipped the service design redesign that lifted task completion 29%.
- Ran 68 usability sessions and turned them into a research repository.
- Built a component library 89 engineers ship with every day.
UX Researcher
Dec 2020 - Feb 2023
Tata Motors · 2 yr 2 mo · Full-time · Ahmedabad, India
- Cut support tickets about service design by 55% with clearer copy and states.
- Shipped the service design redesign that lifted task completion 22%.
Product Designer
Oct 2018 - Dec 2020
Dream11 · 2 yr 2 mo · Full-time · Ahmedabad, India
- Cut support tickets about service design by 25% with clearer copy and states.
- Shipped the service design redesign that lifted task completion 27%.

References

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Education

Anna University
B.E., Industrial Design
2014 - 2018

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